ReadyAPI is an established, well-known product with a wide range of functionality to support automated API testing.
It was time to rework the UX and UI of some key workflows to help new users quickly see the product’s core value.
By interviewing customers about their typical usage of the product I pinpointed a few key workflows to focus our improvements: Creating a project and adding a test.
I started by mapping existing workflows, and were able to discover common user roadblocks. A myriad of ways to get started with the product was the first clear area for improvement. I decided to focus on improving the information architecture to better represent projects’ structure and consolidating the project creation workflows.
We had the opportunity to test a concept prototype with 10 users at our annual conference, SmartBear Connect. We were able to hear from users who had a wide range of experience with the product and validate our design direction.
The next step was to create detailed wireframes and workflows to hand off to development.
I worked closely with a UI designer to implement the new design system she had created, and with the engineering team to support the development.
We tested early builds of the updated product with customers and internal users to continue validating the work that had been done. Overall, users felt the product was cleaner and easier to use.
